Refund Policy

§1. General provisions

This Refund Policy sets out the rules for refunds of payments for Premium access in the Chompiko service (the “Service”).

The Service is operated by Marcel Plona, operating under the name “Chompiko”, ul. Bema 6/21, 18-300 Zambrów, Poland (the “Operator”).

The purchase of Premium is handled by Paddle.com Market Ltd (“Paddle”), acting as the Merchant of Record for transactions in the Service. Payments and refunds are handled by Paddle in accordance with its Refund Policy and applicable law.

§2. Refunds

A refund request can be submitted within 14 days of the purchase.

It can be submitted:

• via paddle.net, using the details from the purchase confirmation email sent by Paddle;
• by contacting the Operator at [email protected]. In that case, the Operator will forward the request to Paddle.

Refunds are reviewed and processed by Paddle in accordance with the Paddle Refund Policy and applicable law. Submitting a request does not automatically mean that a refund will be granted. The decision on a refund is made by Paddle, subject to the consumer rights described in §5.

§3. Subscriptions

A Premium subscription can be canceled at any time using the cancellation feature available in the Service. Cancellation stops further renewals of the subscription.

After cancellation, the user keeps Premium access until the end of the paid billing period. Canceling a subscription does not automatically result in a refund for the unused part of that period, unless a refund is required by law or by Paddle's rules.

§4. One-time purchase

A one-time purchase does not need to be canceled, as it does not renew automatically.

Premium access remains active for the period indicated at the time of purchase.

The refund rules described in §2 apply to one-time purchases.

§5. Consumer rights

This Refund Policy does not limit consumer rights arising from mandatory provisions of law, in particular the rights of consumers in the European Union.

§6. Contact

For matters concerning refunds and payments, the Operator can be contacted:

Email: [email protected]

For matters concerning a specific transaction, the user can also contact Paddle directly via paddle.net.